"There's another way" - Get Connected with Vispa's CityWireless Superfast Broadband for Home. No phone or cable line required!
CityWireless by Vispa is the alternative way to connect to the Internet. Superfast speeds up to 60Mbps and no phone or cable line required. Sounds too good to be true right? Wrong!
CityWireless is an outdoor wireless network built by Vispa which has been rolled out to several areas across the North West. We've worked with local councils
to identify areas where existing broadband infrastructure is either slow or non-existent.
By installing a small antenna on your property, we're able to deliver superfast speeds with unquestionable reliability. Your antenna connects to one
of our nearby masts which in-turn connects onto our core network via a dedicated fibre. We call it Fibre to the Mast or "FTTM".
CityWireless in currently being rolled out across the North West. (See our availability map below). If you're not inside our coverage area at the moment,
you can register your interest and we'll begin planning your area with as little as 25 pre-registrations. There's no obligation to register.
All prices include VAT. An additional £2 charge for all non Direct Debit customers.
Static IP Address
All services receive a Static IP address as standard
Our fully trained installers complete the installation within 2 hours.
Perfect for Gaming
High speed, low latency making it perfect for online gaming.
Perfect for HD Streaming
Netflix, Lovefilm, Youtube HD, all work perfectly.
Free Wireless Router
Our 300Mb wireless router will ensure use throughout your home..
Superb Technical Support
Our localy based support team are on hand for your every enquiry.
Full VPN Compatability
All our wireless services support VPN pass-though allowing you to easily connect.
All data sent over the air is highly encrypted to maintain security.
Free VoIP Internet Phone Line
Make and receive calls on your free VoIP line with a dedicated telephone number.
Free Installation Voucher
The Government has made a commitment to provide every home and business in the UK with access to a basic broadband service so that browsing the web and keeping in touch with families and friends is easier.
A subsidised broadband installation is now available if you cannot access an affordable broadband service with a speed of at least 2 Mb per second.
Vispa is a prefered supplier and vouchers issued by Broadband Delivery UK may be emailed to firstname.lastname@example.org. Once Vispa validate and claim your voucher, a refund or credit will be placed onto your account.
Breathtaking download speeds at the click of a button where it was previously thought not possible.
Small, Discreet Antenna
We use purpose built, small directional antennas that are fitted to the external wall on your property. Our qualified engineers will consult you on the proposed location of the antenna before installation.
Rest assured, all our engineers are fully certified to carry out the installation to the highest possible standard.
There's a common perception that outdoor wireless technology is unreliable especially when the weather is bad. While this may have been the case ten years ago,
technology has significantly improved and outdoor wireless is more reliable than ever. We regularly exceed 99.9% uptime every month which is probably more reliable than your landline broadband.
This very much depends on a few factors such as how far your property is from our mast & if you have line of sight from the highest point on your roof.
When our engineer arrives, he will test and/or advise you of the speed you will receive before the installation is carried out.
The majority of our customers achieve the advertised up to 60Mbps speed but if for any reason it is less than 20Mbps, you will have the opportunity to cancel the installation on the day.
Our network uses PPPoE for authentication so any PPPoE compatible router with an RJ45 WAN port will work fine. Don't forget, your installation
includes a free 300Mbps wireless router. If you need something more powerful most cable routers are compatible.
To ensure our network doesn't suffer from the 6pm slowdown syndrome, our tariff's allow a generous monthly allowance. Any data download or uploaded during peak hours (8am to 11.59pm) is counted towards your monthly
allowance. Any data uploaded or downloaded outside of these hours isn't counted and is completely unlimited. If you're a keen downloader, we simply ask you to do it overnight (midnight to 7.59am). Any additional peak data will be charged at 99p per Gb. We provide
daily usage statistics in our "Your Account" portal as well as weekly email updates.
We're finding more and more customers don't require a telephone line. We're able to provide you with a router which has a Internet Phone connection on the back which allows you to connect a standard phone to the service.
We can transfer your landline number to Vispa's internet phone service leaving you free to cancel your landline whilst retaining your telephone number. Win win!
We understand that additional charges are somewhat unwelcome. If there's a problem, we will do our very best to resolve the fault over the phone and carry out checks to identify where the problem lies.
If the problem is a faulty antenna, outdoor cable or router we will replace it free of charge. If the problem is a result of customer miss-wiring or miss-configuration of your wireless router a call out charge of £59 will be automatically applied to your account.
Our standard installation charge covers our engineering time (up to 2 hours) and a cable run no more than 15 meters between the roof antenna and your wireless router.
In the unlikely event that additional charges apply, you will be informed on the day of installation and be given the right to cancel or go-ahead. Additional time is charged at £50 per hour and additional cable is charged at £2 per additional meter.