Fibre to the cabinet is the new way of delivering super fast up to 40Mbps Broadband to the home. Underground fibre cables are currently being installed throughout the UK and carry the superfast VDSL technology at lightening speeds from your exchange to your local street cabinet and onwards to your home.
Our MyAccount control panel allows you to view and change all aspects of your account and
services. Keep a track of your monthly/daily usage consumption, manage your telephone calls, billing and more.
Installation is £99.00.
The installation fee includes a BTOpenreach Engineer visiting your premises to install a new face plate on your master telephone socket and a VDSL2 router that you can connect your equiptment too.
As with all Broadband services, speed depends on a variety of factors such as distance from the exchange and cabinet, telephone line quality, internal wiring and choice of router. Our availability checker will give you a good idea on what speed your line is capable of achieving.
Our peak hours are between 08:00 and 23:59 and any data uploaded or downloaded during these times will count towards your monthly usage allowance. Any additional usage during peak times will incur a £0.99p per Gb charge. Outside of peak hours (midnight to 07:59) usage is unlimited. You can keep track of your usage by logging into your MyAccount area where you will find extensive daily statistics and usage graphs. We also send a weekly usage statement to your email address just to keep you informed. Any additional usage is calculated and charged on your following month's bill. If you are regularly exceeding your monthly usage allowance you may upgrade at any time.
All our staff are based at our offices in Cheshire and are highly experienced in dealing with every aspect of the services that Vispa provide. We have access to all the necessary supplier tools to enable the resolution of any problem in the quickest time possible without the need to involve a third party.
As Vispa is a wholesale customer of BT, we buy their products and services at discount which enables us to offer better rates to our customers than buying direct from BTRetail. We also try to ensure that there are no hidden costs or miss-leading details.
Calls made to 01,02 & 03 numbers are free of charge for up to 60 minutes between 7pm and 7am Monday to Thursday and from 7pm Friday to 7am Monday.
In order for your FTTC connection to work you will need to replace your existing ADSL router. Any router with an Ethernet WAN port will work with the FTTC service provided that it supports PPPoE. These types of routers are also known as Cable Routers. Vispa recommends the Netgear WGR614. These are available to purchase from the Vispa shop at www.vispashop.com
Existing customers may upgrade to any of our FTTC tariffs. The standard install cost is £99.00
Should you wish to join Vispa and your telephone line isnít on the BT network, there is a one-off charge of £39.99 to transfer your line back to BTís network. This is in adition to the installation fee.
Our contract term on Home FTTC is twelve months.
VispaTalk is a 'phone call over broadband' service from Vispa. You can either use our free VispaTalk PC software with a simple headset, your own VOIP phone or purchase one from www.vispashop.com. We recommend the Siemnens Gigaset Cordless Dect & VOIP phone! The advantage of VispaTalk is that telephone calls are far cheaper when made over your broadband. Local and National calls are from as little as 1p & international also starting at 1p.
A cease charge of £29.64 will apply if you either cancel your broadband service (where BT stops broadband), cancel your phone line, or move ISP without using a migration authority code (MAC code). This charge is simply the opposite to the broadband activation charge but should you decide to move ISP, use the MAC key!
Enter your telephone number and postcode below to find out.
For a complete list of call destinations and costs per minute click here. Evening and weekend calls are free for up to 60 minutes. For broadband only the contract term is one month, for broadband & phone, the contract period is 12 months.